Your Favorite Denver Printer Is Growing!

As a business owner, progress is good yet at the same time scary. The Print Connection is in the process of upgrading all of our digital printing machines to be able to offer better quality, more options and faster service to our clientele. Our new machines will create an image that is beautiful, with precise colors and lines that will impress you. We can create documents that will set your business apart from your competitors.

denver printer is growing business

Your Denver printer is growing!

One of the major challenges that business owners have is how to grow their business. The Print Connection has been in business for over 8 years and we have been through a number of challenges. Most of these challenges we have conquered, however running a business is not always easy (I know, duh!). We have battled a partnership separation, price increases from our vendors, not the best employees, non-paying clients and now we are in the process of yet another challenge. We are changing vendors because we want to provide the highest quality product for our clients. We feel that the new vendor we are partnering with will provide us the ability to produce these high quality products. The only issues here are when you lease equipment from a large company and don’t renew leases, heartache occurs between vendors and clients. As an owner of a company this is a situation where I am taking the emotion out of a relationship and making sure the professionalism is present. To our existing clients, we will have a transition, but the only thing you will see is higher quality and hopefully quicker turnaround.

Once we get the transition completed, we will have another high quality digital printing machine, a color printing machine that is faster. It uses thicker stock and the black & white will rival any Denver printing company. Plus, our new machines will provide extra abilities in bindery (i.e. saddle stitching, folding, booklet making and more).

The bottom line with this whole blog: The Print Connection is working hard to grow our company and provide our clientele with the very best marketing materials available today.

If you have any questions about what we are capable of, please contact us. We’re excited to share this transition with you, and look forward to creating some amazing products!

Thank you,
Troy Kinney
The Print Connection

Happy New Year From The Print Connection

As 2015 begins, the excitement of new beginnings emerge. Here at The Print Connection, we are extremely excited about the new year.

We will be adding more digital color printing machines to be able to offer better quality and speed to our clientele. Currently, we are providing terrific quality at a very fair price and our turnaround time is arguably amongst the quickest in the whole metro area. When I was a regional manager for another company many years ago, we were taught to inform our customers that we can offer 2 of the 3 options I listed up above. For example; if you wanted great quality at a great price, we couldn’t guarantee the speed, or if you wanted a great price and quick turnaround, we couldn’t guarantee the quality, if you wanted great quality and a quick turnaround, we couldn’t guarantee the price (get the picture). I am very proud to say at The Print Connection, we have very high quality at a very competitive price. To add to this, the staff here is fantastic, so if it is reasonable to get a project done, we work really hard to get every job done as quick possible.

2015 also opens up opportunities for The Print Connection to grow for bindery. Currently, we can punch & coil bind books, laminate, shrink wrap, drill books, cut to almost any book size, and fold and other bindery options. We will be looking to expand this area of our business to offer the best for our customers and speed the finished products up. We also seek out the best partners in the industry to help make the printing process for our customers.

Finally, Goal Setting…we are in the process of trying to foresee 2015 for The Print Connection. We are setting goals with our customers in mind. We want to add staff, do more reviews and compare ourselves with our competitors to make sure we are offering the best possible product and do it cost effectively.

Hopefully 2015 finds you successful, happy and healthy.

Calling vs. Emailing

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Whether you are dealing with The Print Connection or another company, it is important to evaluate whether to contact an organization via email or to call.  The question really becomes whether it necessary to call.  In this busy world that we live in, every form of contact becomes important for time sake.  For example; if you are in the middle of a time sensitive project and the phone rings, do you have time to answer the call or keep working on the project at hand? Obviously, the right answer is to get to the phone and take the call to help the person on the other line because they are more than likely a customer.  However, this blog is to hopefully open some eyes on the importance of either emailing or calling, but not both.

Here at The Print Connection, we pride ourselves on great customer service, so this is some information to show our side of service.  We are a small Denver printer that is doing a large amount of work for the amount of staff.  Should we have more employees? Yes, however if we hired more people, then we have to raise the cost of printing to support the cost of the extra staff.  We have a saying around the shop, “we don’t let grass grow under our feet.”  If you come into our office on any given day, you will see that we are always on the move to make sure we are taking care of your jobs.  To make this story short, the importance of emailing vs. calling becomes so important.  We love talking to our customers, but every time a call happens, it takes time away from us getting a project closer to completion which can ultimately delay your project from being done on time.  We regularly get calls from clients to ask if we have received the email that they just sent.  Believe me, we understand that you may feel concerned as whether we even received your email or not.  In this new technological age, you can tell if your email has gone through or not.  If it didn’t go through, you will get a message back saying it failed.  However, if you don’t receive an email message like this, there is no reason to call.

To summarize what I am trying to say, we prefer you to either call or email, but not both.  This takes way too much time away from productivity.  To be honest, we prefer you email more than anything, this gives us a chance to respond whenever we have an opportunity.  We do respond as soon as we can, but please remember, we are a Denver printer that has to move around, therefore we are not sitting in front of our computers for 9 hours a day.  If you send an email and we don’t respond immediately, we have hundreds of customers and responding to each one immediately is frankly impossible.

Your satisfaction is our desire, but too much communication can impede the speed and quality of your project.

Troy Kinney
Owner
The Print Connection

The Print Connection Has Moved!

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If you are going to move your business… plan well!

Recently, The Print Connection made a move to a new location. The new location is at 99 Inverness Drive East, Suite 275 Englewood, CO 80112.

There are a number of lessons to be learned from a move. Even though we tried to plan all the challenges of a move, still things happen that are always issues.

In early 2013, the realization that our lease was coming to a conclusion at the end of the year was real. After leasing a space in Centennial, CO for 7 years, the time was right to seek out a location or our own. For every growing company, there are steps that need to be taken to grow the business. Some of these answers are increasing sales, increasing sales staff, increasing productivity, decreasing waste and so much more. This particular year the decision to buy a location to decrease the amount of rent and thus eliminate rent increases every 3 years.

The process began in February of 2013 with communication to a commercial real estate agent. We communicated about the type and size of a potential location. After a very short period of time, a location became interesting. The initial interest was a building of our own, however we found a “commercial condo,” which is a space within a building, not the whole building. We made an offer and that was accepted in the middle of March. Here is where one of 3 nightmares begin: (1) When a commercial building is purchased, the requirement is a 20% down payment. This can be difficult for a business to try and come up with that much money. For example; if you want to buy a building that is valued at $500,000, you need to put a down payment of $100,000. That is a lot of money for small businesses, especially. However, if you can qualify for a Small Business Association (SBA) loan then you are only required to put 10% down. The decision was made to get an SBA loan, to save initial down payment money. The problem: The bank approved the loan within 2 weeks, the SBA took over 2 months. After a ton of paperwork (the SBA wanting to know everything about your past, your present and your future), the loan was finally closed on July 2nd.

So, step 2 or nightmare number 2 began. There was a General Contractor in place to do the buildout, but of course he could not begin until the county (in this case, Arapahoe County, Colorado) gave permits to do the buildouts. As a business owner, I was dependant on the GC to get those “requests for permits” in right away. The GC did and the “waiting game” began. For you business owners, take control of getting the permits…the county officials (in this case) will be more respectful of you than they will of a General Contractor. After months of heartache and stress and us getting involved, the permits were issued finally (December 5th). Thus the buildout began.

Now, nightmare number 3. As buildout begins and the impending move drawing near, the county inspectors (again Arapahoe County, Colorado) come into play again. The inspectors are supposed to be for the good of the owner, but instead they can be ridiculous. Do to the size of the space, they required 2 bathrooms (instead of 1), they required drinking fountains (one being handicap capable), and labeling of exit doors. As a business owner, some of the items required seem ridiculous but were acceptable. At the time of the move we were pressured by time demands. We were obligated by our movers (manufacturer’s machines) to give them a 10 day advance for the move and we were trying to be out of our leased space by the end of the month. The final days were awaiting the final building inspector to give the final sign off while business was closed awaiting these inspectors to act like they are “in control.” It reached a point to where we didn’t really care what the inspector said, just sign off on the space so we can move in and work on the getting the space.

Bottom line, if you own a business and are planning to move…plan for the unexpected. The best laid plans always have a catch.

-Troy Kinney